Having been a webdesigner since the age of 10 (that was 9 years ago, folks) I have been in love with open source.  The fact that you have the the right given to you to modify and change the given program for commercial or personal use is WONDERFUL!!!  That’s why I tried out Wordpress.

I must admit, the first time I tried to run Wordpress, I was confused.  The directions, to me, were confusing at the time so I just gave up on it.  Having come back to it recently to give it’s latest version a shot, the process flew with the breeze.  It was so easy to set up, configure, and mess with - I felt like I was five years old walking around Toys R Us, just playing with all the goodies.

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If you have a blog, and you’re looking to share your thoughts with more people, and network with other bloggers, Technorati is supposed to be a good source - and I’m sure for many it is.  Unfortunately they have a horrible system for “claiming” a blog.

“Claiming” your blog is verifying that YOU are the owner of the blog.  It would be a good thing if you could actually claim your blog!

Many users try to claim their own blog, but Technorati’s system won’t let them.  They get an immediate error message for no real reason.  When users contact the customer service, they don’t respond with a solution or reason why the users can’t claim their own blog.  Some people made it public by posting threads on Technorati’s discussion boards mentioning Technorati’s inability to create a decent claiming system and their lack of responding to e-mails sent to customer support.  As it turns out, TONS of users are experiencing this problem.  There have been reply after reply to these thread topics.

Seems that once Technorati’s administration got word of it, they claimed their faulty customer service on a “backlog” that they’ve been experiencing - I didn’t even know this was word.  I think the only thing that would cause them to have a “backlog” is they just stopped responding to people’s e-mails.  NOW they want to go back and address the issue since it’s been made public.

The reason I say THAT is now those topics aren’t open for discussion anymore.  I guess Technorati is tired of being embarrassed on their own website.  I still see more people posting new topics about the problem though.

Technorati needs to do two things - stop disregaurding e-mails or expand your customer support so you can start responding to people’s requests, and develop a better system for claiming a blog.

I tried to submit a blog to network with other bloggers, and I can’t claim my own blog.  I sent Technorati an e-mail, but I don’t expect an e-mail back.

What Do You Think?
Do you have the same problem?  Perhapse you have a solution to this problem!  Whatever you have to say, let me know about it, I’ll be happy to respond to your e-mail :)  So go ahead and share your thoughts with me by leaving a comment or contacting me at david@funkytower.com

Take it easy,
David Crandall